Frequently Asked Questions

❓ Frequently Asked Questions (FAQ)

Welcome to the section dedicated to quick answers to the most common questions.
If you don't find what you're looking for here, you can always contact us via email or via the site chat.

📦 ORDERS AND SHIPMENTS

📌 How long does it take for my order to be processed?

Orders are processed within 24–48 business hours of payment confirmation.

📌 What are the delivery times?

  • Italy: 4–8 working days

  • Europe: 6–10 working days

  • International: 10–15 business days

Delivery times may vary depending on destination and peak demand periods.

📌 Shipping costs?

Shipping is always free , everywhere.

📌 How can I track my order?

You will receive an email with the tracking link as soon as your package is shipped.
Tracking can be activated within 24 hours.

📌 Where do you ship from?

We work with certified international logistics partners to ensure fast and tracked deliveries.

🔄 RETURNS AND REFUNDS

📌 Can I return a product?

Yes, you have 14 days from receipt to request a return.

📌 What are the conditions for returns?

The product must be:

  • new

  • unused

  • with original packaging and accessories

  • accompanied by proof of purchase

📌 How do I start a return request?

Write to:
📩 0lu.mo.ra0@gmail.com
Or via the site chat .

📌 When will I receive my refund?

Once the return is received and verified, we process the refund within 10 working days (depending on the bank).

🛒 PRODUCTS

📌 Are the products original?

We select only certified and reliable suppliers: each product is verified for quality, usefulness, and affordability.

📌 Do the products arrive together?

Sometimes not.
Some items may arrive separately because they come from different warehouses.

🧾 PAYMENTS

📌 What payment methods do you accept?

We accept credit/debit cards, Postepay, PayPal (if enabled), Apple Pay, Google Pay, and other methods available at Shopify checkout.

📌 Is paying on your site safe?

Yes! We use Shopify Secure Checkout technology, which protects all transactions with advanced encryption.

💬 CUSTOMER SUPPORT

📌 How can I contact you?

You can contact us via:

We respond within 24–48 business hours .

⚠️ DELIVERY PROBLEMS

📌 My order is late, what should I do?

Contact us indicating the order number :
We will update you immediately.

📌 My package arrived damaged.

Please contact us by sending:

  • product photo

  • packaging

  • order number
    In these cases, a quick solution is provided through replacement or refund.